Frequently Asked Questions

These are your questions. These are our answers.

Your Account

1. Do I need a account to be able to shop?

You need a account to be able to shop from Genuine Home Services. However, as a member you can enjoy a truly personalized experience without the hassle of entering your details every time you shop from our site. Sign up is very easy, you can shop by simply entering your email ID and details when you place your order or login through Google or Facebook.

2. How can I create an account?

Sign up with your email ID and set a password that you’ll remember. Click ‘Register’ after entering your details and wait for our confirmation mail, which will include all your account details. You can also sign-up using your Facebook or Google login credentials.

Once you sign-up, you can enjoy faster checkouts, save your preferred delivery addresses, track your orders, request returns and enjoy a range of other services.

3. Is my personal information kept private?

Yes. We take data protection seriously, and your information will be stored securely on our servers, using the highest standard of protection and will only be selectively shared with partners that abide by applicable data protection legislation. To know more about data protection please read our Privacy Policy in full.

4. I forgot my password. How do I reset it?

Click on ‘Forgot your Password?’ enter your registered email ID or phone number and click ‘Reset Password’.

If the email ID or phone number we have on our records matches the one you’ve entered, we’ll send you an email or SMS with instructions on how to reset your password. You will now be able to set a new password. If you haven’t received our email or SMS, please check your junk mail folder.

5. Is it safe to use my credit/debit card?

All credit card and debit card payments on Genuine Home Services are processed through secure and trusted payment gateways managed by leading banks. We are Payment Card Industry Data Security Standard (PCI DSS) complaint. PCI DSS is a proprietary information security standard for organizations that handle branded credit cards from the major card schemes including Visa, MasterCard, American Express, Discover, and JCB. The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. The standard helps in increased controls around cardholder data to reduce card fraud.